DENTAL MANAGER ARTICLES

Introduction Most dental office managers dread performance reviews. Not because they don’t value them but because the conversations feel emotional, uncomfortable, and overwhelming. But here’s the truth:  A structured performance review system reduces conflict, improves communication, and strengthens team trust. This article gives you the full blueprint to run calm, confident, consistent reviews every time. 1. Why Performance Reviews Feel So Hard Dental teams often avoid revie

Introduction Most dental managers know the feeling of walking into the office and sensing chaos before the day even starts. Rooms aren’t stocked. Computers are still updating. Team members are scrambling. Sterilization is backed up. The first patient is already waiting. But here’s the truth:  Chaos is not a personality trait of your office it’s a system failure. A smooth workflow doesn’t happen by accident. It happens by design. This article teaches a proven structure for cre

Introduction Checkout is the final touchpoint in every patient visit and it’s often the most emotionally charged. Patients are thinking about: their bill their insurance their pain their next appointment their time their comfort their schedule their concerns A disorganized checkout creates stress for both the team and the patient. But a stress-free checkout? 👉 It builds trust.  👉 It increases case acceptance.  👉 It prevents misunderstandings.  👉 It improves collections. 

Introduction Money is emotional. Patients are anxious about it. Teams are nervous to talk about it. And dentists often feel caught in the middle. But here’s the truth:  Financial clarity is patient care. When financial conversations are clear, predictable, and confident, everything improves case acceptance, collections, and patient trust. This article teaches you the scripts, systems, and confidence tools to turn money conversations into positive ones. 1. Why Financial Conver

Introduction Every dental office has them silent, forgotten, overdue patients who haven’t been in for 6, 12, 18, or even 24+ months. They’re not “lost.” They’re not choosing a competing dentist. They simply fell off the schedule… and never rescheduled. As a consultant and former office manager with more than 20 years in dental practice management, I can confidently tell you this: 👉 Your fastest revenue growth does not come from new patients.  👉 It comes from reactivating th

Introduction Most billing issues in dental practices don’t start in insurance portals they start inside the building. Behind every denied claim is a moment of miscommunication. Behind every delayed submission is a missing detail. Behind every frustrated admin team is a clinical team that thinks they already provided everything needed. There is a predictable pattern in dental offices: Clinical says: “We completed the procedure. Why isn’t billing done?” Admin says: “We don’t ha

Introduction Every dental office manager knows the sinking feeling: You walk in with a full schedule, providers prepped, rooms ready, and production projected to hit goal… Then it happens “I need to cancel.” “I’m not feeling well.” “Something came up.” No-show. No call. No warning. Your heart drops. Your schedule collapses. Your production vanishes. Last-minute cancellations and no-shows are more than an inconvenience they’re a systemic revenue leak that affects staff morale,

A Complete Guide for Dental Office Managers By: Kyle Summerford Introduction Leadership inside a dental office is multidimensional. You don’t just lead downward  (your team). You also lead sideways  (your peers)… …and most importantly, you lead upward  toward your dentist. Upward leadership is one of the most powerful skills a dental office manager can develop. But here’s the problem: 👉 No one teaches office managers how to lead their dentist. Not dental schools.  Not staff

By: Kyle Summerford Introduction Let’s be honest most morning huddles in dental offices are messy. They start late, run long, and leave everyone more confused than before. But when done right, a 10-minute huddle can transform your day improving communication, patient flow, and morale. Here’s how to go from chaos to calm with a system that works for every  practice size. 1. Start with a Structure A good huddle has a rhythm: yesterday, today, tomorrow. Kyle’s Story:  I once ran